Shipping Policy

Last Updated: October 1, 2026

At James Vale, we're committed to providing a seamless shopping experience from checkout to delivery. We work with trusted international shipping partners to ensure your order reaches you safely and efficiently.

Free Worldwide Shipping

We are pleased to offer FREE tracked shipping on all orders to every destination we currently serve.

There are no minimum purchase requirements or additional standard shipping fees.

Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Times

We ship internationally to customers around the world.

Estimated delivery time after dispatch is 7–15 business days, depending on your location.

Please note that delivery estimates are not guaranteed. Shipping times may vary due to customs clearance, local carrier operations, weather conditions, or other unforeseen circumstances.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the customer.

We recommend checking your country's import regulations before placing an order.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and shipping details.

Tracking information may take 24–48 hours to become available after dispatch.

You can also check your shipment's progress through the Track My Order page on our website.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error, contact us immediately at contact@thejamesvale.com.

We will do our best to update your information before dispatch. However, once an order has shipped, address changes may no longer be possible.

Delayed or Lost Packages

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur.

If your package is significantly delayed or appears to be lost, please contact our customer support team.

We will investigate the issue with the shipping carrier and provide updates.

If your package is confirmed lost in transit, we will arrange a replacement or issue a full refund at no additional cost.

Multiple Shipments

In certain cases, orders containing multiple items may be shipped separately to ensure efficient fulfillment.

If this happens, you may receive more than one tracking number.

There will be no additional standard shipping charges for split shipments.

Contact Us

If you have any questions about shipping, delivery times, or tracking your order, our customer support team is here to help.

James Vale
Email: contact@thejamesvale.com
Location: New York, NY, United States