Refund policy
Return & Refund Policy
At James Vale, we believe every pair of shoes should deliver exceptional comfort, quality, and confidence. Your satisfaction matters to us, and we're committed to making your shopping experience as smooth as possible.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return or refund.
If your purchase doesn't meet your expectations, please contact our customer support team within this period. We'll review your request and guide you through the next steps.
Return Eligibility
To qualify for a standard return or refund, your item must:
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Be unworn, unused, and in its original condition.
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Have its original packaging and accessories.
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Be accompanied by proof of purchase.
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Have a return request submitted within 30 days of delivery.
We recommend trying on your shoes indoors on a clean surface.
These conditions do not restrict your statutory rights regarding faulty, damaged, or incorrectly supplied products.
How to Request a Return
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Contact our customer support team through the contact information provided on our website.
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Include your order number and a brief explanation of your request.
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Our team will review your request and provide further instructions.
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If your refund is approved, you may be instructed to keep or responsibly dispose of the item without shipping it back.
Please do not send products to our registered business address unless specifically instructed.
Exchanges
Need a different size or style? We're happy to help.
Contact our support team within 30 days of delivery with your order number and the size or style you would prefer.
Exchanges are subject to product availability and approval. Our team will explain the available options, which may include a replacement, refund, or placing a new order.
Refund Processing
Once your refund has been approved:
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Your refund will be issued to your original payment method.
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We aim to process approved refunds within 5 business days.
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Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
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Original shipping charges may be non-refundable for standard discretionary returns, except where applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photographs if available.
After reviewing your request, we will provide an appropriate solution, which may include a replacement or full refund at no additional cost.
Non-Returnable Items
Standard discretionary returns may not be available for:
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Shoes showing signs of outdoor wear or significant use.
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Personalized or custom-made products.
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Gift cards.
These exclusions do not affect any non-excludable consumer rights.
European Union & United Kingdom Customers
Customers in the European Union and United Kingdom may have a statutory 14-day right to cancel eligible online purchases without providing a reason.
Our 30-day return policy is intended to provide additional flexibility beyond this statutory period.
Where statutory cancellation rights apply, refunds, return arrangements, shipping charges, and applicable deadlines will be handled in accordance with local consumer protection laws.
Your Consumer Rights
Nothing in this policy excludes or limits your rights under applicable consumer protection laws.
James Vale reserves the right to review return and refund requests individually, subject to those rights.
Contact Us
For questions about returns, exchanges, or refunds, please contact our customer support team through the contact information listed on our website.
James Vale
Operated by James Vale
New York, NY, United States